fuelcatalyst.co.uk
A. Terms & Conditions
Effective Date: 10 December 2024
Introduction
Welcome to Fuel Catalyst (“we,” “our,” or “us”). By accessing and using our website fuelcatalyst.co.uk (the “Site”) and purchasing our products, you agree to comply with and be bound by the following terms and conditions (the “Terms”). Please read these Terms carefully. If you do not agree with these Terms, you should not use our Site or purchase our products.
1. Use of the Site
Eligibility: You must be at least 18 years old to use our Site and purchase our products. By using our Site, you represent and warrant that you are at least 18 years old.
Account Registration: To purchase products or access certain features of our Site, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.
Prohibited Conduct: You agree not to use the Site for any unlawful purpose or in any way that could harm, disable, overburden, or impair the Site. You agree not to engage in any activity that could interfere with the proper functioning of the Site.
2. Product Information
Product Descriptions: We strive to provide accurate descriptions of our products and what to expect from them, and we always welcome customer feedback. Virtually always the feedback we receive is positive, and in the rare event of feedback not being consistent with the statements we make on this website we will always strive to remedy the situation in any reasonable way that we can. However please note that our only final obligation is to refund purchase price in full upon return of the item.
Pricing: All prices listed on the Site are subject to change without notice. Prices for products are displayed in the applicable currency and do not include shipping fees which will be added at checkout. We reserve the right to correct any errors in pricing.
3. Orders and Payments
Order Acceptance: All orders placed through the Site are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.
Payment Methods: We accept payments via bank transfer and PayPal. By providing payment information, you represent and warrant that you are authorized to use the payment method you provide. All payments must be made in full before your order is processed and shipped.
Order Confirmation: After placing an order you will receive an email confirmation. This confirmation does not constitute acceptance of your order; it is simply an acknowledgment that we have received your order. We will notify you if we are unable to fulfill your order.
4. Shipping and Delivery
Shipping: We offer shipping to UK locations. Shipping times and costs will be displayed at checkout. We are not responsible for delays in shipping caused by events beyond our control, such as natural disasters, carrier delays, or customs processing.
Risk of Loss: All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
5. Returns and Refunds
Return Policy: We accept returns of unused and unopened products within 30 days of delivery to you provided returned items must be in their original packaging and condition. To initiate a return, please contact us.
6. Intellectual Property
Ownership: All content on the Site, including text, graphics, logos, images, videos, and software, is the property of fuelcatalyst.co.uk or its licensors and is protected by intellectual property laws. You may not use, reproduce, modify, or distribute any content from the Site without our prior written permission.
7. Limitation of Liability
Disclaimer of Warranties: The Site and all products and services offered through the Site are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
Limitation of Liability: To the fullest extent permitted by law, fuelcatalyst.co.uk and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or purchase of products.
8. Indemnification
You agree to indemnify, defend, and hold harmless fuelcatalyst.co.uk, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site.
9. Governing Law and Dispute Resolution
Governing Law: These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
10. Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.
11. Contact Us
If you have any questions about these Terms, please contact us.
By using our website and purchasing our products, you agree to these Terms & Conditions.
B. Privacy Policy
Introduction
Fuelcatalyst.co.uk is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fuelcatalyst.co.uk and purchase our products. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website.
1. Information We Collect
We collect information from you when you visit our website, register on the site, place an order, or engage in other activities, services, features, or resources we make available on our site.
1.1. Personal Information
Order Information: When you purchase a product, we collect personal information necessary to process your order, such as your name, billing address, shipping address, email address, phone number, and payment information (including bank transfer details or PayPal account information).
Account Information: If you create an account, we collect your username, password, and email address.
Communication Information: We collect any information you provide when you communicate with us (e.g., via email).
1.2. Non-Personal Information
Usage Data: We may collect non-personal information about how you interact with our website, such as your IP address, browser type, operating system, and pages visited.
2. How We Use Your Information
We may use the information we collect from you in the following ways:
To Process Transactions: To process your orders, manage your account, and provide customer service.
To Improve Our Website: To improve our website and personalize your experience.
To Protect Our Website: To protect our website from fraudulent activity and ensure the security of our services.
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following cases:
Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, shipping companies). These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and secure payment processing methods. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Rights and Choices
Access and Correction: You have the right to access and correct the personal information we hold about you. You can do this by logging into your account or contacting us directly.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Account Deletion: If you wish to delete your account, please contact us. We will take reasonable steps to delete your personal information, although we may need to retain certain information for legal or administrative purposes.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our site.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of any website you visit.
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Effective Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us.
C. Delivery Information
We aim to ensure that your orders are delivered promptly and securely, and please find below information about our delivery process:
Shipping Method:
Royal Mail First Class Signed Post: All orders are shipped via Royal Mail’s First Class Signed Post service. This method ensures that your package is delivered promptly and requires a signature upon delivery, providing you with peace of mind that your order reaches you safely.
Shipping Costs
A flat rate of £7 per order is added for packing and posting, regardless of the size or number of items in your order. This fee applies to all UK destinations.
Packing and Handling:
The shipping fee covers the cost of high-quality packaging to ensure your order arrives in perfect condition.
Delivery Timeframe:
Orders are dispatched within 1-2 business days after payment is received. Once dispatched, delivery via Royal Mail First Class Signed Post generally takes 1-3 business days within the UK.
Delivery Address:
Please ensure that the delivery address you provide is accurate and complete. We are not responsible for delays or lost packages due to incorrect addresses.
Contact Us
If you have any questions regarding your delivery please don’t hesitate to contact us.
10 December 2024